Support

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FAQ's

Our service is available 24/7 so top ups can be sent at any time of day.
You can send a maximum of 2 top ups per day.
To perform a top up, select the country of the prepaid mobile phone. Enter the mobile telephone number and click on Recharge now. It’s that easy.
When you select the destination country, our system will populate the international prefix for the mobile number. You will need to remove the leading 0 found in the local number, and enter the rest of the number after the international prefix.
Normally, once payment is made, a top up is sent within minutes (subject to credit check, destination network coverage and availability).
The recipient will receive a text message informing them of the top up.
We accept all major credit cards including Visa, Master Card and JCB.
All transactions are final. Once the top-up is sent to a mobile number, it cannot be refunded or removed from the phone again. It is for this reason you double check the mobile number before you proceed.
Your address details must match your card billing address to ensure that it is your credit card.
For accounts enquiry email us at help@bluechargez.com and for technical questions you can reach us at help@bluechargez.com or Zopim chat.
We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.

My Account

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Log in to your account with your email and password after that edit your account and then click Save.
On the login page click Forgot password, enter the email registered in your account and click Send. You will it in your email inbox. If you cannot remember the email address registered in your account, please contact us.
You can check your orders by logging in to your account.